Weill Cornell Medical College Library
Online Survey

Frequently Asked Questions

Library Access

• Who has access to Weill Cornell Medical Library?
• If I'm not affiliated with the Weill Cornell Medical Library, where can I go to find medical information?
• Do WCMC staff have access to the Rockefeller (RU) and Memorial Sloan-Kettering (MSKCC) libraries?
• What is the Diethelm Library and how can I get access to its collection?
• Where is a copy machine and how do I get a copy card and change?

Finding & Renewing Library Books, Journals and other Materials

• How do I find a book, journal, and other materials?
• How do I check out a book, journal or other library materials?
• How can I renew my library materials without coming to the Library?
• How can I get a copy of an article from a journal volume, which has a catalog location of bind hold or a catalog status of bind prep or repair?
• What if the library doesn't own the journal or book I want?

Finding Information You Need

• How do I find a list of articles on a particular topic or by a certain author?
• My list of article citations contains abbreviations for the journal titles. How can I find the full name of the journals?
• How can I get a copy of a scale, test or questionnaire I need to use in my research?
• How can I find the complete citation for a book chapter, conference proceedings or meeting abstracts?
• How can I find an article from a recent issue of the New York Times?
• How can I find scientific images for my projects and presentations?
• How do I get a Weill Cornell Medical College/Graduate School dissertation?
• How do I find the Impact Factor of a journal? Is there a way to find this information online?
• How can I get a copy of the Cornell Medical Index?
• I have a veterinary medicine question--can you help with questions about animal treatment?
• How can I subscribe to Food & Fitness Advisor or Women's Health Advisor?

Accessing Online Resources

• How can I get access to the WCMC electronic journals and databases from home? What can I access from outside the Library?
• What does "VPN not available" mean?/What e-resources are not available from home or outside the network?
• Where can I get a list of all your electronic journals? What is the password for the electronic journals?
• How can I print or download the full text of articles from electronic journals? Which version should I choose?
• What does a "TOO MANY USERS" message mean when I try to connect to MD Consult?
• What is the difference between PubMed and Ovid?
• Where can I find a medical dictionary online?

Interlibrary Services (aka Interlibrary Loan)

• Where do I place an interlibrary loan request?
• How long do I have to wait for an interlibrary loan request to be filled?
• What if I have an urgent request?

Meeting Rooms

• How can I request a meeting or computer room at the Weill Cornell Medical College?

Wireless/ Computing / Software

• I have brought my personal laptop to the Medical Library. How do I get an Internet connection and connect to the Library resources?
• How do I connect to the Library Wireless network?
• I have an ITS-tagged wireless laptop. Can I access the Medical Library resources?
• Why can't I print from my ITS-tagged wireless laptop in the Medical Library?
• Is there free wireless printing anywhere in the Medical College?
• Where can I get a listing of all the wireless zones in the college?
• Are Microsoft Office 2003 and Microsoft 2007 files inter-changeable?
• Are Microsoft Office 2007 files compatible with Version 10 of Microsoft Office for the Macintosh?
• Where can I go to read my email?
• Where can I print out my Word documents?
• Where can I connect my laptop to use here in the Library? Can I connect my laptop to the Internet?
• Is there a scanner for patron use in the Library?
• My screen-reading browser cannot read PDFs. How can I get PDFs converted to something useable like HTML or plain text?
• Does the Library have software that would manage my bibliographic references? Can the Library staff help me learn to use such software?
• Which PDA tools does the Library offers its users?

Using the Print and Photocopy Management System (PPMS)

• What are the charges for photocopying in the Library?
• What are the charges for printing in the Library?
• How do I create a PPMS account?
• How do I add value to my PPMS account?
• Will I be able to transfer the money from my copy card to a PPMS account?
• Why will color printing cost more than black & white?
• How did the Library decide on these charges?
• Why is the Library charging for printing?
• How will charging for printing and photocopying affect students?

Library Statistics & Annual Reports

• How can I obtain Library collection statistics for grant applications?
• Are the Library's annual reports available online?

Artwork

• Who provides the artwork on display in the Library?
• How can I get my artwork displayed in the Library?

Alumni Resource Access

Visit the Library Services for Alumni page.

• How do alumni get access to the Library?
• How do alumni get borrowing privileges at the Library?
• Why are licensed resources not available for alumni to use from home?
• What resources are available to me from home?
• What can you do to help alumni who don't live in New York get access to resources?

Using the GET IT button (SFX)

• What is GET IT?
• How do I use GET IT?
• What should I do if there is no full text available from this service?
• Why does GET IT sometimes show more than one option? Which one should I pick?
• When I click to get full text, sometimes I end up on the journal's home page or table of contents. Why can't I go directly to the article?
• When I try to get the full text, I get a screen telling me the item is not found. Why? What should I do?
• I clicked on GET IT, but the menu doesn't appear. What's wrong? Could it be my pop-up blocker?
• Why don't I see the GET IT button?
• Why did my session 'time-out' while using GET IT?
• Who can use GET IT?
• Can I use this service from off campus?
• In what databases does GET IT appear?
• Where can I go to read more about GET IT?
• I have more questions, who do I contact?