Weill Cornell Medicine Samuel J. Wood Library

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FAQs

EZproxy

What is EZproxy?

EZproxy is a service that allows Weill Cornell's current faculty, students, staff and NewYork-Presbyterian/Weill Cornell's residents and fellows to remotely access the library's subscribed (paid) electronic content such as e-journals, e-books, and other e-resources while off-campus. EZproxy is replacing WebVPN and VPN for remote access to the library's resources.

Who can use EZproxy?

EZproxy is available to:

  • people with active academic appointments at Weill Cornell Medical College, such as faculty, postdocs, fellows, research associates, etc.
  • employees of Weill Cornell Medicine
  • temporary employees at Weill Cornell Medicine
  • residents and fellows for the East/WCM campus of NewYork-Presbyterian Hospital (NYP-Weill Cornell)

Can I still use WebVPN or VPN to access library resources?

Yes, but only until January 9, 2017. After that, WebVPN or VPN will require you to re-authenticate with EZproxy to use library resources. See How to use EZproxy for additional information. 

NOTE: VPN Client enabled on mobile devices will continue to provide remote access to library content on mobile Apps.

Why am I not authorized to use EZproxy?

Most of the library's electronic resources are governed by license agreements between Weill Cornell Medicine (WCM) and publishers. Our authorized users are current faculty, students, staff and NYP-Weill Cornell residents/fellows.  After January 9, 2017, WebVPN/VPN will no longer provide remote access to library resources, but will redirect you to EZproxy.

If you are an authorized user and unable to login to EZproxy, please contact the ITS Service Desk with the following information: 

  • Which resource(s) are you trying to access?

  • Where are you physically located? (e.g., Lower Manhattan, NYP-Queens, at home, etc.)

  • What is your current status with WCM and/or NYP-Weill Cornell? (e.g., WCM Volunteer, NYP-WCM Resident/Fellow, student).

You may also request access to EZproxy using this form.

Why am I being asked by a publisher website to pay or login for access to library content?

Check whether the website URL has ezproxy.med.cornell.edu in it. If it does not, try putting http://ezproxy.med.cornell.edu/login?url= in front of it.

For example: If your URL is http://clinicalkey.com, your new URL should look like this: http://ezproxy.med.cornell.edu/login?url=http://clinicalkey.com

If it does have EZproxy in it, please contact the ITS Service Desk with the following information:

  • Which resource(s) were you trying to access? Please copy and paste the page's URL or provide a screenshot.

  • Where were you physically located? (e.g., Lower Manhattan, NYP-Queens, at home, etc.) 

Why isn't EZproxy working?

ITS performs routine maintenance on college-wide servers, including EZproxy, at various times. Check your email or the ITS website for a maintenance notification. If you experience service problems at any other time, try restarting your browser or clearing your browser history/cache/cookies. You could also consider switching browsers. If you continue to experience problems, please contact the ITS Service Desk with the following information:

  • Which resource(s) are you trying to access? Please copy and paste the page's URL or provide a screenshot.

  • Where are you physically located? (e.g., Lower Manhattan, NYP-Queens, at home, etc.) 

How do I make my own EZproxy links? (e.g. articles, ebooks, Canvas, etc.)

If you want to create links that will pass through our EZproxy service,  you must modify the URL by putting the EZproxy URL http://ezproxy.med.cornell.edu/login?url=  in front of it.

For example: If your URL is http://clinicalkey.com, your new URL should look like this: http://ezproxy.med.cornell.edu/login?url=http://clinicalkey.com

Why do I get a "hostname" error message?

A "hostname" error means that the resource has not yet been configured on the EZProxy server. In some cases, the publisher has changed their URL address and we need to update EZproxy. Please contact the ITS Service Desk with the following information:

  • Which resource(s) were you trying to access? Please copy and paste the page's URL or provide a screenshot.

Why is there no option to choose between Weill Cornell or NYP when using EZproxy?

If you don't see the page to select WCM or NYP, you need to click this link https://login.weill.cornell.edu/ds/ezproxy/clear-choice to clear the browser memory. Alternatively, you can clear your browser history/cache.

Why am I able to access some e-resources without logging into EZproxy?

The library provides links to some full text journals and other resources that are freely available to anyone on the Internet, either for a limited time or permanently.  If you click on a free resource on the library's website, you will not be prompted to login to EZproxy. We will only require you to login for subscribed/paid content.

How do I connect to EZproxy from off-campus?

No set up is required. When you click on a library resource that requires EZproxy, you will be prompted to login. Your session will remain active for two hours. You can log out of EZproxy by quitting your browser.

Whom should I contact, if I have more questions about EZproxy?

Please contact the ITS Service Desk.

How can I use a bookmarklet with EZproxy?

A bookmarklet allows you to connect to EZproxy without first going to the library's website. By using the remote access bookmarklet, you can log into EZproxy and identify yourself to the resource publisher as an authorized Weill Cornell user.

How to Install/Add the Bookmarklet

Drag the button below to your browser's bookmarks toolbar. Then, just click it any time you want to access your current page via EZProxy

If you are having problems dragging the Bookmarlet above then try "Right Click" on your mouse for other options to save the bookmark.

Why am I unable to access a resource on the library's website?

If you are having problems accessing a resource(s) on the library's website, here are some possible solutions:

#1:  Clear your browser history, cache, and cookies.

Visit this page for assistance  http://www.it.cornell.edu/security/how.cfm?cat=1&tip=117 (from Cornell Ithaca)

#2: Do not use WebVPN. Instead go directly to the library's website.

#3: Try changing to a different browser.

If you continue to have a problems, please contact the ITS Service Desk with the following information:

  • Which resource(s) were you trying to access? Please copy and paste the page's URL or provide a screenshot.

  • Where were you physically located? (e.g., Lower Manhattan, NYP-Queens, at home, etc.) 

May I share my login credentials with a non-Weill Cornell collaborator?

NO. Sharing your CWID and password violates WCM's Policy 11.15 - Password Policy and Guidelines and makes Weill Cornell liable for any violation of our license agreements. Never give your CWID and password to anyone. You are liable for all transactions associated with your CWID.  If you would like your collaborator to have access for a limited period of time, please have him/her submit our EZproxy Request Form.

What does the message "File missing: docs/suspend.htm" mean?

This message appears when EZproxy detects excessive downloading of electronic content. This restriction protects our EZproxy server from excessive downloading by robots or other mechanisms.  Our license agreements do not allow for systematic or bulk downloading. 

If you get this message, it means you have exceeded the 100MB downloading allowed within 15 minutes. The EZproxy suspension will end after about two hours.

Can alumni use our EZproxy Remote Access service?

No, remote access to most of our licensed electronic resources is restricted to current Weill Cornell faculty, students and staff.  However, some resources allow free access. Please visit our Alumni Services page for more details.

How can I request access to EZproxy?